ITEMS NOT MADE TO ORDER.
Luxury sustainable fashion brand Cunnington & Sanderson hope you will be very happy with your purchase.
However If you are not completely satisfied with your online purchase, simply return the item to Cunnington & Sanderson in its original unworn/unused/unwashed condition within 15 days from the day after the package was delivered to you, for a full refund of the cost of the goods or for one exchange.
Please note any postage costs and processing fees of 10% of the total cost that have been paid will not be included in the refund, only the cost of the goods themselves.
The item(s) must be returned to us in the original condition in which it was received, including complete with garment tags still intact. Items that have been returned without the tag will not be accepted. The item(s) must be returned in the original packaging they were sent in to ensure that the products are received undamaged.
The cost of returning the item is the customers responsibility. The item(s) is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a recorded delivery service that insures you for the value of the goods, along with proof of postage. The customer will be responsible for any customs and import charges or fees.
Please address your returns to:
Cunnington & Sanderson
1 Waterloo Mills
If products are returned in a manner that Cunnington & Sanderson find does not meet the criteria as detailed above, or has not been met, we shall notify you by
e-mail. In such a case, you may have the choice to have the products delivered back to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the product(s) and the amount paid for the original order.
ITEMS MADE TO ORDER
Following the same conditions as for the non made to order items, all items made to order have the additional condition that a maximum of 3 items can be placed per order. As your items are made to your order please note that any cancellations need to be made within 24hrs of placing your order to enable a refund.
ITEMS ON SALE & ON SAMPLE SALE.
Following the same policy as items made to oder with the recommendation that any questions regarding the items are asked before purchased to ensure suitability.
Please contact Cunnington & Sanderson for any further information.