TERMS OF USE
Welcome to the website of the Award winning luxury womenswear brand Cunnington & Sanderson. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cunnington & Sanderson's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Cunnington & Sanderson' or 'us' or 'we' refers to the owner of the website whose registered office is 1 Waterloo Mills Hainsworth Road Keighley West Yorkshire United Kingdom BD20 0ET. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
CURRENCIES
Payments and refunds are all invoiced in Great British Pound (GBP)
PAYMENT VIA WIX PAYMENTS
The following payment cards are accepted through online checkout:
Visa - Mastercard - Amex - ChinaUnionPay - Jcb - Diners - CartBancaires - Discover - Electron - Maestro
PAYMENT BY PAYPAL
Customers who select the Paypal payment method will be automatically directed to the Paypal site.
Cunnington & Sanderson reserves the right to process orders and ship products only if the account is verified by Paypal.
If any information is accessed by a third party not due to our negligence Cunnington & Sanderson will not be held responsible.
For assistance with payment methods please contact inof@cunningtonandsanderson.com.
PAYMENT BY APPLE PAY
Customers can pay quickly and securely using their Apple device. This method allows you to use the express checkout option to simply click and purchase.
SHIPPING & DELIVERY POLICY
All prices quoted on the website will be in Great British Pound (£ GBP).
As soon as your order has been shipped, you will receive a dispatch e-mail containing your tracking number and an estimate delivery time. A signature will be required upon delivery of your order.
Every effort will be made to dispatch your order as quickly as possible, but we cannot be held responsible for unforeseen circumstances, such as delays due to weather conditions, holidays, natural disasters, or remote locations.
Deliveries in the U.K. take approximately 1-3 days. Deliveries out side the EU take approximately 2-3 days to arrive.
Cunnington & Sanderson are not liable for any customs or duty taxes or import costs which may be incurred. If ordering from outside the UK, additional charges may be added on receipt of delivery over which we have no control and for which we are not liable. The customer will be responsible for these charges. If an agent is required to clear a package from customer these fees are the sole responsibility of the customer and will not be liable for any refund from Cunnington & Sanderson.
Please ensure that all the details regarding the billing and shipping details are correct when placing an order, as once the order has been processed we are not able to redirect packages or change the delivery address.. Cunnington & Sanderson will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
Delivery costs are calculated at the checkout.
Women's luxury fashion brand Cunnington & Sanderson currently deliver to : Austria, Australia, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Japan, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, United Kingdom, and the United States of America.
DELIVERY COSTS
Free - United Kingdom 1- 3 days
£25.00 - Europe 2 - 7 days
£40.00 - United States & Canada 3 - 7 days
£35.00 - Australia & New Zealand 3 - 7 days
£35.00 - China 3 - 7 days
£40.00 - Japan 3 - 7 days
INSURANCE
Once the package has been collected for delivery the order is fully insured against damage, loss or theift. Once the package has been signed for by the customer or recipient the responsibility transfers to the customer and the insurance is void. Cunnington & Sanderson strongly advice not to accept any damaged, broken packages that appear to have been tampered with. In such cases it is advisable to contact Cunnington & Sanderson customer care for support. We do not supply refunds based on these listed accusations once the package has been signed for.
RETURN POLICY
We hope you will be very happy with your purchase.
ITEMS THAT ARE NOT MADE TO ORDER
Please contact Cunnington & Sanderson by email at info@cunningtonandsanderson to request information on the process of returning an item for an exchange or requesting a refund. Exchange can only be made for the same item in a different size and or colour depending on stock availability. An item can only be exchanged once.
However If you are not completely satisfied with your purchase, simply return the item to Cunnington & Sanderson in its original unworn/unused/unwashed condition within 10 days from the day after the package was delivered to you, for a full refund of the cost of the goods or exchange.
Please note any postage costs that have been paid are not included in the refund, only the cost of the goods themselves.
The item(s) must be returned to us in the original condition in which it was received, including complete with garment tags still intact. Items that have been returned without the tag will not be accepted. The item(s) must be returned in the original packaging they were sent in to ensure that the products are received undamaged.
The cost of returning the item is the customers responsibility. The item(s) is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a recorded delivery service that insures you for the value of the goods, along with proof of postage.
All shipping fees, import & customs fees are at the sole responsibility of the customer. These fees will be deducted from the final refund and will not be reimbursed. Costings will be communicated by email once the return request has been received.
Please address your returns to:
Cunnington & Sanderson
1 Waterloo Mills
Hainsworth Road
Silsden
Keighley
West Yorkshire
BD20 0ET
UK
If we receive the products, and find that the criteria as detailed above, has not been met, we shall notify you by e-mail. In such a case, you may have the choice to have the products delivered back to you at your cost. If you refuse to accept the return delivery, we reserve the right to retain the product(s) and the amount paid for the original order.
Please contact Cunnington & Sanderson for any further information. Thank you.
TERMS & CONDITIONS
The content of the pages of this website is for your general information and use only. Cunnington & Sanderson have the right to change, remove or replace terms, conditions, and policies without warning or notice.
The user agrees to respect and act upon all terms and conditions in this document and all other policies on Cunnington & Sanderson website. We recommend users check regularly to see the latest up to date information.
The use and access of www.cunningtonandsanderson.com is for personal use only.
ORDERS
When an order is placed the item/s will be reserved until the payment has been approved/processed. The customer will receive an email notifying them that their order has been confirmed with an official receipt of purchase.
ELEGIBILITY
Any individual over their age of 18 may access Cunnington & Sanderson website, register and place orders. We recommend users to check their countries governing laws for restrictions surrounding internet usage. This is the sole responsibility if of the user.
Cunnington & Sanderson will not be held responsible if any laws are broken by a user visiting, registering or ordering from www.cunningtonandsanderson.com
Cunnington & Sanderson may link to external sites. Cunnington & Sanderson is not responsible for any information or material found on these sites, nor do they reflect the views of our brand.
INTERLECTUAL PROPERTY RIGHTS.
All images, text and designs presented on cunningtonandsanderson.com are copyright and trademarked by Cunnington & Sanderson.
Cunnington & Sanderson reserves the right to take legal action if any of these materials are used without direct consent from Cunnington & Sanderson.
LIABILITY & COMPENSATION
Cunnington & Sanderson will not be held liable for any harm, damage, or death caused by any services or products directly or indirectly provided by cunningtonandsanderson.com.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
SUSTAINABILITY
Cunnington & Sanderson have always driven to design and make products that are sustainable & ethically produced. Many garments are innovatively designed as zero waste or minimal waste constructions which help to reduce any cut off or unwanted fabric in the making process. Some are made with just one or two pieces of cloth.
Environmentally friendly organic fabrics and locally sourced cloth are used throughout including heritage Yorkshire wool from traditional mills such as Abraham Moon & Sons, Hainsworth, Linton tweed and Clissold.
All Cunnington & Sanderson garments are hand crafted and designed to last and be cherished which promotes slow fashion.
All of the high quality garments are made in the U.K.
Follow our fashion narrative and subscribe to our newsletter for our news and updates on how our brand continues to strive to promote sustainability.
